Hello, dear member! 💖

Having issues with app performance? Don't worry!
We're here to help. Please check the guide below.

🛠️ Can't open the app? Check these steps

1. Update the App

- Issues can occur with older versions. Please update to the latest version.

App Store > Search 'Babyfolio' > Update

2. Check Storage Space

- Insufficient storage can prevent the app from running properly. Please free up some space.

3. Check Network Connection

- Unstable WiFi, LTE, or 5G connections may affect app performance. Please ensure you have a stable network connection.

4. Restart Your Device

- Try turning your phone off and on. A simple restart often resolves the issue.

📸 When Issues Occur

1. When You Suspect an Issue

   • Please attach screenshots or screen recordings to help us better understand the situation. It may be difficult to identify the problem from text descriptions alone.

2. If You're Not Sure It's an Issue

   • Feel free to share your concerns in detail, and our support team will help determine if there's a problem and guide you through any solutions. 😊

3. Issue Resolution Process

   • Common issues are prioritized, and all help center inquiries are handled in order.
   • While our support team can resolve some issues immediately, those requiring developer review may take 1-2 weeks or longer.

4. Device-Specific Issues

   • Please note that issues occurring on specific devices may take additional time to investigate and resolve. We appreciate your understanding.

⏰ Help Center Hours

• Register your inquiry and we'll get back to you within 24-48 hours.
  - Phone support unavailable

In case of high inquiry volume, response times may be longer than usual. Thanks for your patience!

At Babyfolio, consultations are handled by moms who understand your journey.
We follow worker protection guidelines and maintain records of all inquiries.
We'll help you in the order received, with our very best efforts. 😊

Thank you!