Category: Goods/Prints

We are very sorry to hear that your photo print order was misdelivered or some items are missing 😢

Since packaging is done manually during our bulk shipping process,
misdeliveries or omissions can occasionally occur. We kindly ask for your understanding.

In particular, if you received photos of another child,
please do not worry as we will make sure to collect and securely discard them.

We will help you resolve this as quickly as possible 🙏
Please contact Customer Support with the following details:

1. Misdelivered / defective photos
2. Details of the misdelivery / defect